The challenges COVID-19 has brought so far shows retailers that they have been woefully slow in transforming the retail experience and in adapting to changing customer needs.
Brick-and-mortar stores aren’t going away any time soon: it has been estimated that 21% of total retail sales is forecasted to be e-commerce based in 2023, and this presents a huge opportunity for CXO’s to take the lead in adopting cutting-edge technology for future prosperity.
This eBook, The Future of Retail: How to Future Proof Your Business After Lockdown 2.0, explores 5 technologies businesses should adopt post-COVID, and how the looming low-touch economy can be used to retail advantage post-lockdown.
The following five elements of retail functions are what we expect to change in the low-touch post-COVID economy: